1.Professional consulting team
7x24-hour online consultation
2.Quick response to after-sales service
Service Hotline: +1-800-801-0087
3.Operation training course
Professional guidance ensures you master the skills
4.Local Spare Parts Support
Delivered to Your Site Within 48 Hours
5.End-to-End Technical Support
Seamless Assistance from Start to Finish
Basic guarantee services
Warranty Service
Warranty Period:
The standard warranty period for LED displays is typically 2 years, covering the display system and major components, including power supplies, ICs, LED lamps, and other related parts. Extended warranty options are available upon consultation with our sales team.
Warranty Coverage:
During the warranty period, free repair or replacement services are provided for product quality issues caused by non-human factors and non-force majeure events.
Technical Support & Consultation Services
Telephone/Online Support:
We provide 7×24-hour hotline and online customer service to assist users with daily operation issues, software configuration, parameter adjustments, and other technical questions.
Remote Assistance:
Through remote network access to the user's control system, our engineers can assist in troubleshooting and resolving software, configuration, and communication-related issues.
Fault Response & Diagnosis
Fast Response:
After receiving a service request, we guarantee an initial response within 24 hours.
On-site Diagnosis:
If required, professional engineers will be dispatched to the site to accurately diagnose hardware failures and identify the root cause of the problem.
Repair & Replacement
Spare Parts Supply:
We maintain sufficient spare parts inventory to ensure failed components can be replaced promptly.
Modular Repair:
Damaged modules, power supplies, receiving cards, and other components can be replaced on-site to minimize downtime.
Repair Report:
After completing repairs, we provide a detailed service report, including failure causes, repair procedures, and preventive recommendations.
Emergency Support Service
For major events, live broadcasts, and other critical occasions, we provide on-site technical support to ensure stable operation.
For sudden and serious failures, we provide expedited repair services with priority resource allocation.
Operation Training
Free professional training is available. Engineers can be sent to our factory for systematic training on LED display installation and maintenance.
Training includes basic fault identification and troubleshooting methods.
Software & System Upgrades
We provide free or paid upgrade services for control systems, playback software, and related solutions to achieve enhanced functions and improved stability.
System optimization services are available to improve display performance and operational efficiency.
